Shipping & Return Policies

Return Policies

We want all of our customers to be 100% satisfied. Please contact us within 2 weeks of receiving your order, so we can work together to resolve any issues.

For incorrect, damaged, or missing items in your order:
Please call us (830) 896-8088 or email us so we can work with you to make it right.
For items in your order that don’t satisfy your requirements:
We have a 2-week return policy if you are not satisfied with items in your order, subject to the few limitations listed below:  
1.  No returns on cut fabric will be accepted — unless it was our error.
2.  No returns for patterns, books or CDs will be accepted due to copyright issues.
3.  Returns of unopened notions will be accepted.  
4.  All returns must be in original condition and packaging.  

Please call us (830) 896-8088 or email us before returning an item so we can expedite your return process and provide additional instructions.

Refunds will be issued once items are returned to us.  

Shipping Policies

Free Shipping on Online Orders over $150!

Free USPS shipping to U.S. destinations on any online order over $150.00.

No International Shipping

We regret that we are unable to accept International orders as we currently do not ship outside the U.S. -Thanks!

Standard USPS Priority Mail Shipping

We ship USPS Priority Mail to all US destinations when possible.

The minimum shipping charge is $8.70 because we ship all orders via the $8.70 USPS Priority Mail envelope if possible. (If you have purchased a Gift Card under $150.00, we will mail it USPS First Class mail and charge the current 1st class postage rate.)

USPS shipping charges will be added to your total based the actual charges.

If you are paying by credit card, and want to be notified of the exact amount of shipping before we finalize your purchase, you will be able to indicate that in the Special Shipping Notes and Comments box that appears on the checkout page below the credit card information.

UPS Shipping notes:

If we need to ship your order via UPS, that order will incur actual UPS shipping charges + a handling charge to cover the shipping box and insurance if applicable.

If you are paying by credit card, and want to be notified of the exact amount of shipping before we finalize your purchase, you will be able to indicate that in the Special Shipping Notes and Comments box that appears on the checkout page below the credit card information.

Creations-online.com Privacy Policy

Visit our Creations-online.com Privacy Policy page for details on how we handle data for visitors to our website.